The best of both worlds: smart technology and first-class customer service

When you buy from us, you’re not just buying a Codelocks lock, you’re buying our knowledgeable and helpful team.

Quality products from Codelocks are a given… and so is our customer service. Our team can:

  • Help you choose the right lock before you buy
  • Advise on installation and programming set up
  • Provide support and advice to owners of Codelocks products
  • Arrange to fix or replace a faulty lock or refund an unwanted lock.

Before you buy, we’re here

It can be daunting trying to find the right lock to meet your needs. Our team can help. Tell us what you need the lock for and about any ‘must have’ features that you’re looking for. Our team can talk you through the best options, help you consider the right features and identify the right lock for you. So, don’t spend hours on the internet comparing locks – just pick up the phone and we’ll share our knowledge and experience and find the perfect solution for you.

Bought a lock and got some questions? We’re here

Our locks come with 24-hour access to our support pages including detailed online FAQs, instructions, videos and templates to help you install and use your lock. But if you prefer to get some advice from a real person, our UK-based team have detailed knowledge of all of our products and are ready to give you as much support as you need.

And if you are a locksmith looking to install our products and need more detailed training, we have regular training courses. We can even arrange a personalised training programme to suit your needs if required.

If things don’t go to plan, we’re here

Our locks are designed in the UK with ease of use in mind, combining functionality with style. We have complete control over the entire manufacturing process and our factories are accredited with the ISO9001:200 quality standard.

Codelocks strives to deliver quality products that meet the needs of our customers. But experience has taught us that sometimes customers encounter difficulties, make a mistake or change their minds. That’s just the way life goes sometimes.

If that happens, talk to us – we’re here to make sure you get the very best out of your lock, whether that means making some changes, sharing advice or directing you to the right template online.

 

First-class products, first-class support

The moment you decide you need a lock, get in touch. Talk to our support team to identify the perfect lock to meet your needs and purchase with peace of mind that we are here for you every step of the way, whether you prefer to use our online support services or talk to us on the phone.

With a Codelocks lock you enjoy control, convenience and first-class customer service.

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